Open Heart Pendant Necklace

Last Updated: June 30, 2026 At E11even, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping & Delivery Policy explains how your orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below. 1. Order Processing Once your order is successfully placed, our team begins processing it as quickly as possible. Orders are generally processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next working day. During peak seasons, festive sales, or promotional events, order processing may require additional time. Once your order has been dispatched, you will receive a confirmation email or SMS containing your shipment tracking details. 2. Delivery Timeline Estimated delivery times vary depending on your location. Typical delivery timelines are: Metro Cities: 2–4 Business Days Tier 2 & Tier 3 Cities: 3–6 Business Days Remote Locations: 5–8 Business Days Please note that these are estimated delivery timelines and may vary due to courier operations or unforeseen circumstances. 3. Shipping Charges Shipping charges are calculated during checkout based on your order value, delivery location, and any ongoing promotional offers. Where applicable: Eligible orders may qualify for Free Shipping. Shipping charges, if any, will be clearly displayed before payment. Additional charges may apply for express delivery services or remote serviceable locations. 4. Order Tracking As soon as your order is shipped, you will receive: Shipment Confirmation Tracking Number (AWB) Courier Partner Details You can use the tracking information to monitor the real-time status of your shipment until delivery. 5. Delivery Attempts Our courier partners will make multiple attempts to deliver your order. To ensure successful delivery, please make sure: Your shipping address is complete and accurate. Your contact number is active and reachable. Someone is available to receive the package at the delivery address. If delivery cannot be completed after multiple attempts due to an incorrect address, unavailability, or refusal to accept the parcel, the shipment may be returned to us. 6. Delayed Deliveries While we work hard to deliver every order on time, delays may occasionally occur due to factors beyond our control, including: Weather conditions Public holidays Natural disasters Transportation disruptions Government restrictions Courier service delays High order volumes during sales or festive seasons E11even shall not be held responsible for delays caused by such unforeseen circumstances. 7. Incorrect Shipping Information Customers are responsible for providing accurate shipping information during checkout. E11even is not responsible for delays, failed deliveries, or additional shipping costs resulting from: Incorrect addresses Incomplete addresses Incorrect PIN codes Invalid contact numbers If an order is returned due to incorrect shipping details, additional shipping charges may apply for re-dispatch. 8. Damaged Packages If your package appears damaged, opened, or tampered with at the time of delivery: Inspect the package before accepting it. If possible, refuse delivery of the damaged package. Contact our customer support immediately with photographs of the package and product. We recommend recording an unboxing video to assist in resolving any claims related to damaged, missing, or incorrect items. Prompt reporting helps us investigate and resolve issues efficiently. 9. International Shipping E11even may offer international shipping to selected countries. For international orders: Shipping charges are calculated at checkout or communicated before dispatch. Delivery timelines vary depending on the destination country. Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by the destination country's authorities unless otherwise specified. International delivery timelines are estimates and may be affected by customs clearance procedures. 10. Undeliverable Shipments An order may be returned to E11even if: The shipping address is incorrect or incomplete. The recipient is unavailable after multiple delivery attempts. The package is refused at the time of delivery. If the order is returned, our customer support team will contact you regarding re-delivery. Additional shipping charges may apply where applicable. 11. Partial Shipments In certain situations, your order may be shipped in multiple packages due to: Product availability Warehouse logistics Package size limitations If your order is dispatched in separate shipments, you will receive individual tracking details for each package. 12. Shipping Restrictions Certain products or locations may have shipping restrictions due to courier limitations, legal regulations, or service availability. If we are unable to fulfill your order, we will notify you and arrange an appropriate resolution, including a refund where applicable. 13. Changes to This Policy E11even reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any revisions will be posted on this page with the updated "Last Updated" date. Continued use of our website after such updates constitutes your acceptance of the revised policy. 14. Contact Us If you have any questions regarding shipping, delivery timelines, order tracking, or shipping-related concerns, please contact our customer support through the contact information available on our website. Our team is always happy to assist you and ensure a smooth shopping experience. Thank you for shopping with E11even. We appreciate your trust and remain committed to delivering every order with care, reliability, and efficiency.

At E11even, we strive to provide premium quality products and a seamless shopping experience. Every order is carefully inspected before dispatch. However, if you face any issue with your purchase, we're here to help. Returns We offer a 3-Day Return Policy from the date your order is delivered. Please note that we do not provide cash or bank refunds. Once your return is approved, you will receive the value of the returned product as Store Credit, which can be used for future purchases. A ₹80 Return & Reverse Logistics Fee is applicable once per entire order, regardless of the number of products being returned. For damaged or missing products, you must notify us within 24 hours of delivery. Please Note: We currently do not offer free return shipping for international orders. Return Eligibility To be eligible for a return, the following conditions must be met: The return request must be raised within 3 days of receiving your order. The product must be unused, unworn, and in brand-new condition. All original tags, labels, certificates, invoices, packaging, and accessories must be intact. The product should be free from scratches, stains, or any signs of use. All embellishments, stones, and decorative elements must be intact and undamaged. Returns Will Not Be Accepted If Your return request may be rejected if: The request is made after the 3-day return period. Any original packaging, tags, invoices, certificates, or accessories are missing. The product has been damaged due to misuse, mishandling, or improper care. The product has been used, worn, altered, or opened (unless received in damaged condition). Complimentary gifts received with the order are not returned. Individual items from promotional combos or bundled offers are returned separately. The product was purchased during a sale, clearance, or using Store Credit/Gift Card. The item is returned without obtaining prior approval from our customer support team. E11even reserves the right to decline any return request that does not satisfy the above conditions. Return Process If you wish to return an order: WhatsApp us at +91 85116 67449. Share your: Order Number Product Name Reason for Return Relevant images (if applicable) Ensure your request is submitted within 3 days of delivery. Our Customer Support Team will review your request and respond within 24 hours. Once approved, we will arrange a reverse pickup wherever service is available. If reverse pickup is unavailable in your location, our support team will guide you through the self-shipping process. Damaged, Defective or Missing Products If your order arrives damaged, defective, or with missing items, please contact us within 24 hours of delivery. Please provide: Order Number Clear photographs of the product Images of the packaging An unboxing video (recommended for faster verification) Once verified, we will arrange a replacement. Please Note: We do not offer refunds or Store Credit for damaged products. Only a replacement will be provided after successful verification. Exchanges We offer exchanges within 3 days from the date of delivery. To qualify for an exchange: The product must be unused and unworn. All original packaging and tags must remain intact. The item must be in resalable condition. A ₹80 Exchange & Reverse Logistics Fee is applicable once per entire order. To request an exchange, WhatsApp us at: +91 85116 67449 Average Response Time: Approximately 3 Hours. Store Credit Once your return is approved, the eligible amount will be issued as Store Credit. How to Use Your Store Credit Visit our website. Add your favourite products to the cart. Proceed to checkout. Select Store Credit during payment. The available credit will automatically be deducted from your order total. Good News! Your Store Credit never expires, so you can use it anytime without worrying about validity. If you face any issues while using your Store Credit, please contact us via WhatsApp at +91 85116 67449 Customer Support Hours: Monday to Saturday 10:00 AM – 6:00 PM Order Cancellation Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation will not be possible. For eligible prepaid order cancellations made before dispatch, the amount will be issued as Store Credit/Gift Card. Please Note: We do not provide refunds to bank accounts or original payment methods. Customised Jewellery All customised or personalised jewellery is made exclusively for you. Therefore, customised jewellery orders are non-returnable and non-exchangeable. If you receive a customised product that is damaged during transit or has a manufacturing defect, please contact us within 24 hours by emailing: e11even2004@gmail.com Kindly include: Your Order Number Clear images of the damaged product Images of the packaging After verification, our team will arrange a replacement if the damage is confirmed. Need Assistance? If you have any questions regarding returns, exchanges, Store Credit, or cancellations, we're happy to help. Instagram Support: Click Here By Email: e11even2004@gmail.com By Call: +91-85116 67449 By WhatsApp: +91-85116 67449 Operating Hours: Monday to Saturday, 10:00 AM - 6:00 PM We appreciate your trust in E11even and look forward to serving you again.