At E11even, we strive to provide premium quality products and a seamless shopping experience. Every order is carefully inspected before dispatch. However, if you face any issue with your purchase, we're here to help.

Returns

We offer a 3-Day Return Policy from the date your order is delivered.

Please note that we do not provide cash or bank refunds. Once your return is approved, you will receive the value of the returned product as Store Credit, which can be used for future purchases.

A ₹80 Return & Reverse Logistics Fee is applicable once per entire order, regardless of the number of products being returned.

For damaged or missing products, you must notify us within 24 hours of delivery.

Please Note: We currently do not offer free return shipping for international orders.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be raised within 3 days of receiving your order.

• The product must be unused, unworn, and in brand-new condition.

• All original tags, labels, certificates, invoices, packaging, and accessories must be intact.

• The product should be free from scratches, stains, or any signs of use.

• All embellishments, stones, and decorative elements must be intact and undamaged.

Returns Will Not Be Accepted If

Your return request may be rejected if:

• The request is made after the 3-day return period.

• Any original packaging, tags, invoices, certificates, or accessories are missing.

• The product has been damaged due to misuse, mishandling, or improper care.

• The product has been used, worn, altered, or opened (unless received in damaged condition).

• Complimentary gifts received with the order are not returned.

• Individual items from promotional combos or bundled offers are returned separately.

• The product was purchased during a sale, clearance, or using Store Credit/Gift Card.

• The item is returned without obtaining prior approval from our customer support team.

E11even reserves the right to decline any return request that does not satisfy the above conditions.

Return Process

If you wish to return an order:

1. WhatsApp us at +91 85116 67449.

2. Share your:

   • Order Number

   • Product Name

   • Reason for Return

   • Relevant images (if applicable)

3. Ensure your request is submitted within 3 days of delivery.

4. Our Customer Support Team will review your request and respond within 24 hours.

5. Once approved, we will arrange a reverse pickup wherever service is available.

If reverse pickup is unavailable in your location, our support team will guide you through the self-shipping process.

Damaged, Defective or Missing Products

If your order arrives damaged, defective, or with missing items, please contact us within 24 hours of delivery.

Please provide:

• Order Number

• Clear photographs of the product

• Images of the packaging

• An unboxing video (recommended for faster verification)

Once verified, we will arrange a replacement.

Please Note: We do not offer refunds or Store Credit for damaged products. Only a replacement will be provided after successful verification.

Exchanges

We offer exchanges within 3 days from the date of delivery.

To qualify for an exchange:

• The product must be unused and unworn.

• All original packaging and tags must remain intact.

• The item must be in resalable condition.

A ₹80 Exchange & Reverse Logistics Fee is applicable once per entire order.

To request an exchange, WhatsApp us at:

+91 85116 67449

Average Response Time: Approximately 3 Hours.

Store Credit

Once your return is approved, the eligible amount will be issued as Store Credit.

How to Use Your Store Credit

1. Visit our website.

2. Add your favourite products to the cart.

3. Proceed to checkout.

4. Select Store Credit during payment.

5. The available credit will automatically be deducted from your order total.

Good News! Your Store Credit never expires, so you can use it anytime without worrying about validity.

If you face any issues while using your Store Credit, please contact us via WhatsApp at +91 85116 67449

Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation will not be possible.

For eligible prepaid order cancellations made before dispatch, the amount will be issued as Store Credit/Gift Card.

Please Note: We do not provide refunds to bank accounts or original payment methods.

Customised Jewellery

All customised or personalised jewellery is made exclusively for you.

Therefore, customised jewellery orders are non-returnable and non-exchangeable.

If you receive a customised product that is damaged during transit or has a manufacturing defect, please contact us within 24 hours by emailing:

e11even2004@gmail.com

Kindly include:

• Your Order Number

• Clear images of the damaged product

• Images of the packaging

After verification, our team will arrange a replacement if the damage is confirmed.

Need Assistance?

If you have any questions regarding returns, exchanges, Store Credit, or cancellations, we're happy to help.

We appreciate your trust in E11even and look forward to serving you again.