Last Updated: June 30, 2026

At E11even, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping & Delivery Policy explains how your orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

Once your order is successfully placed, our team begins processing it as quickly as possible.

• Orders are generally processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed on the next working day.

• During peak seasons, festive sales, or promotional events, order processing may require additional time.

Once your order has been dispatched, you will receive a confirmation email or SMS containing your shipment tracking details.

2. Delivery Timeline

Estimated delivery times vary depending on your location.

Typical delivery timelines are:

• Metro Cities: 2–4 Business Days

• Tier 2 & Tier 3 Cities: 3–6 Business Days

• Remote Locations: 5–8 Business Days

Please note that these are estimated delivery timelines and may vary due to courier operations or unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated during checkout based on your order value, delivery location, and any ongoing promotional offers.

Where applicable:

• Eligible orders may qualify for Free Shipping.

• Shipping charges, if any, will be clearly displayed before payment.

• Additional charges may apply for express delivery services or remote serviceable locations.

4. Order Tracking

As soon as your order is shipped, you will receive:

• Shipment Confirmation

• Tracking Number (AWB)

• Courier Partner Details

You can use the tracking information to monitor the real-time status of your shipment until delivery.

5. Delivery Attempts

Our courier partners will make multiple attempts to deliver your order.

To ensure successful delivery, please make sure:

• Your shipping address is complete and accurate.

• Your contact number is active and reachable.

• Someone is available to receive the package at the delivery address.

If delivery cannot be completed after multiple attempts due to an incorrect address, unavailability, or refusal to accept the parcel, the shipment may be returned to us.

6. Delayed Deliveries

While we work hard to deliver every order on time, delays may occasionally occur due to factors beyond our control, including:

• Weather conditions

• Public holidays

• Natural disasters

• Transportation disruptions

• Government restrictions

• Courier service delays

• High order volumes during sales or festive seasons

E11even shall not be held responsible for delays caused by such unforeseen circumstances.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

E11even is not responsible for delays, failed deliveries, or additional shipping costs resulting from:

• Incorrect addresses

• Incomplete addresses

• Incorrect PIN codes

• Invalid contact numbers

If an order is returned due to incorrect shipping details, additional shipping charges may apply for re-dispatch.

8. Damaged Packages

If your package appears damaged, opened, or tampered with at the time of delivery:

• Inspect the package before accepting it.

• If possible, refuse delivery of the damaged package.

• Contact our customer support immediately with photographs of the package and product.

• We recommend recording an unboxing video to assist in resolving any claims related to damaged, missing, or incorrect items.

Prompt reporting helps us investigate and resolve issues efficiently.

9. International Shipping

E11even may offer international shipping to selected countries.

For international orders:

• Shipping charges are calculated at checkout or communicated before dispatch.

• Delivery timelines vary depending on the destination country.

• Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by the destination country's authorities unless otherwise specified.

International delivery timelines are estimates and may be affected by customs clearance procedures.

10. Undeliverable Shipments

An order may be returned to E11even if:

• The shipping address is incorrect or incomplete.

• The recipient is unavailable after multiple delivery attempts.

• The package is refused at the time of delivery.

If the order is returned, our customer support team will contact you regarding re-delivery. Additional shipping charges may apply where applicable.

11. Partial Shipments

In certain situations, your order may be shipped in multiple packages due to:

• Product availability

• Warehouse logistics

• Package size limitations

If your order is dispatched in separate shipments, you will receive individual tracking details for each package.

12. Shipping Restrictions

Certain products or locations may have shipping restrictions due to courier limitations, legal regulations, or service availability.

If we are unable to fulfill your order, we will notify you and arrange an appropriate resolution, including a refund where applicable.

13. Changes to This Policy

E11even reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice.

Any revisions will be posted on this page with the updated "Last Updated" date. Continued use of our website after such updates constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions regarding shipping, delivery timelines, order tracking, or shipping-related concerns, please contact our customer support through the contact information available on our website.

Our team is always happy to assist you and ensure a smooth shopping experience.

Thank you for shopping with E11even. We appreciate your trust and remain committed to delivering every order with care, reliability, and efficiency.