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Last Updated: June 30, 2026 At E11even, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping & Delivery Policy explains how your orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below. 1. Order Processing Once your order is successfully placed, our team begins processing it as quickly as possible. Orders are generally processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next working day. During peak seasons, festive sales, or promotional events, order processing may require additional time. Once your order has been dispatched, you will receive a confirmation email or SMS containing your shipment tracking details. 2. Delivery Timeline Estimated delivery times vary depending on your location. Typical delivery timelines are: Metro Cities: 2–4 Business Days Tier 2 & Tier 3 Cities: 3–6 Business Days Remote Locations: 5–8 Business Days Please note that these are estimated delivery timelines and may vary due to courier operations or unforeseen circumstances. 3. Shipping Charges Shipping charges are calculated during checkout based on your order value, delivery location, and any ongoing promotional offers. Where applicable: Eligible orders may qualify for Free Shipping. Shipping charges, if any, will be clearly displayed before payment. Additional charges may apply for express delivery services or remote serviceable locations. 4. Order Tracking As soon as your order is shipped, you will receive: Shipment Confirmation Tracking Number (AWB) Courier Partner Details You can use the tracking information to monitor the real-time status of your shipment until delivery. 5. Delivery Attempts Our courier partners will make multiple attempts to deliver your order. To ensure successful delivery, please make sure: Your shipping address is complete and accurate. Your contact number is active and reachable. Someone is available to receive the package at the delivery address. If delivery cannot be completed after multiple attempts due to an incorrect address, unavailability, or refusal to accept the parcel, the shipment may be returned to us. 6. Delayed Deliveries While we work hard to deliver every order on time, delays may occasionally occur due to factors beyond our control, including: Weather conditions Public holidays Natural disasters Transportation disruptions Government restrictions Courier service delays High order volumes during sales or festive seasons E11even shall not be held responsible for delays caused by such unforeseen circumstances. 7. Incorrect Shipping Information Customers are responsible for providing accurate shipping information during checkout. E11even is not responsible for delays, failed deliveries, or additional shipping costs resulting from: Incorrect addresses Incomplete addresses Incorrect PIN codes Invalid contact numbers If an order is returned due to incorrect shipping details, additional shipping charges may apply for re-dispatch. 8. Damaged Packages If your package appears damaged, opened, or tampered with at the time of delivery: Inspect the package before accepting it. If possible, refuse delivery of the damaged package. Contact our customer support immediately with photographs of the package and product. We recommend recording an unboxing video to assist in resolving any claims related to damaged, missing, or incorrect items. Prompt reporting helps us investigate and resolve issues efficiently. 9. International Shipping E11even may offer international shipping to selected countries. For international orders: Shipping charges are calculated at checkout or communicated before dispatch. Delivery timelines vary depending on the destination country. Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by the destination country's authorities unless otherwise specified. International delivery timelines are estimates and may be affected by customs clearance procedures. 10. Undeliverable Shipments An order may be returned to E11even if: The shipping address is incorrect or incomplete. The recipient is unavailable after multiple delivery attempts. The package is refused at the time of delivery. If the order is returned, our customer support team will contact you regarding re-delivery. Additional shipping charges may apply where applicable. 11. Partial Shipments In certain situations, your order may be shipped in multiple packages due to: Product availability Warehouse logistics Package size limitations If your order is dispatched in separate shipments, you will receive individual tracking details for each package. 12. Shipping Restrictions Certain products or locations may have shipping restrictions due to courier limitations, legal regulations, or service availability. If we are unable to fulfill your order, we will notify you and arrange an appropriate resolution, including a refund where applicable. 13. Changes to This Policy E11even reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any revisions will be posted on this page with the updated "Last Updated" date. Continued use of our website after such updates constitutes your acceptance of the revised policy. 14. Contact Us If you have any questions regarding shipping, delivery timelines, order tracking, or shipping-related concerns, please contact our customer support through the contact information available on our website. Our team is always happy to assist you and ensure a smooth shopping experience. Thank you for shopping with E11even. We appreciate your trust and remain committed to delivering every order with care, reliability, and efficiency.

Last Updated: June 30, 2026 At E11even, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Refund, Return & Exchange Policy carefully before initiating a request. 1. Return Eligibility We offer a 7-day return and exchange window from the date your order is delivered. To be eligible for a return or exchange, your item must: Be unused, unworn, and unwashed. Be in its original condition. Include all original tags, packaging, and accessories. Be free from damage caused after delivery. Have a valid proof of purchase or order confirmation. Items that do not meet these conditions may not qualify for a return or exchange. 2. Non-Returnable Items The following items are not eligible for return or exchange: Products purchased during clearance or final sale. Gift cards or promotional vouchers. Personalized or custom-made products. Products marked as "Final Sale" or "Non-Returnable." Items returned without original packaging or tags. Products showing signs of use, damage, or alteration after delivery. 3. Damaged, Defective or Incorrect Products If you receive a product that is: Damaged during transit, Defective, Incorrect, or Missing items from your order, please contact our customer support within 48 hours of delivery. To help us process your request quickly, please provide: Your Order Number Clear photographs of the product Images of the packaging A brief description of the issue Our team will review the request and provide an appropriate resolution, which may include a replacement, exchange, store credit, or refund. 4. Return Process To initiate a return or exchange: Contact our customer support team within 7 days of delivery. Share your order details along with the reason for the return. If your request is approved, return instructions will be provided. Securely pack the product in its original packaging. Once the returned item is received and passes our quality inspection, we will process the approved refund or exchange. Returns sent without prior approval may not be accepted. 5. Refund Policy Once your returned product is received and inspected, we will notify you regarding the status of your refund. If approved: Refunds for prepaid orders will be credited to the original payment method. Refund processing may take 5–7 business days after approval, depending on your payment provider or bank. Shipping charges, gift wrapping fees, and other service charges are generally non-refundable unless the return is due to our error. 6. Exchange Policy Eligible products may be exchanged for: Another size (subject to availability) A replacement of the same product Another product of equal or higher value (additional charges may apply) Exchange requests are subject to product availability at the time of processing. 7. Order Cancellation Orders may be cancelled only before they are dispatched from our warehouse. Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return after receiving the product, provided it meets the eligibility criteria outlined in this policy. 8. Return Shipping If the return is due to: A defective product, An incorrect item shipped by us, or A product damaged during transit, E11even will arrange or reimburse the return shipping, where applicable. For returns due to a change of mind or other customer-related reasons, return shipping charges may be borne by the customer unless otherwise stated. 9. Inspection & Approval Every returned product undergoes a quality inspection before a refund or exchange is approved. E11even reserves the right to reject returns if: The product has been used or damaged after delivery. Original tags or packaging are missing. The return request falls outside the eligible return period. The product does not meet the conditions outlined in this policy. 10. Late or Missing Refunds If you have not received your refund after the stated processing period: Check your bank account or payment method again. Contact your bank or payment provider, as processing times may vary. If the issue persists, please contact our customer support team with your order details for assistance. 11. Policy Updates E11even reserves the right to modify or update this Refund, Return & Exchange Policy at any time without prior notice. Any revisions will be posted on this page with the updated "Last Updated" date. Continued use of our website after such changes constitutes acceptance of the revised policy. 12. Contact Us If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support through the contact details available on our website. Our team will be happy to assist you and ensure a smooth shopping experience. If you have any questions about this Policy, You can contact us: By email: queries@e11even.in By Call - +91- By WhatsApp- - +91- Thank you for shopping with E11even. We appreciate your trust and are committed to providing high-quality products and exceptional customer service.